FAQs
When can I expect to receive my order?
If you place your order before 12:00 a.m., we will start processing it the same business day. Your order will take 1 to 3 business days to process, and delivery will take 4 to 6 business days. Once your order has been shipped, you will receive a confirmation email indicating that your order has been accepted into our system. After your order has been shipped, you will receive an email with a tracking number. You can track your order HERE.
Which countries do you deliver to and what are the shipping costs?
Shipping is free throughout the United Kingdom. Enjoy a hassle-free shopping experience!
The estimated delivery time has been exceeded. What is the status of my order?
We apologise for any delays that may arise due to circumstances beyond our control, such as holidays, weather or high demand. If your order is delayed, we kindly ask that you wait an additional three business days before contacting our customer service team.
I would like to return an item. What do I do?
Do you need to return a package for any reason? Contact us at info@navenlondon.co.uk within 30 days to initiate the return process. Items must be in their original condition, i.e. unused, undamaged, with intact tags and in original packaging.
What payment methods do you accept?
Dear Customers, We offer you a wide range of secure payment methods. Here is an overview of the payment methods we accept:
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
Company information:
Website name: Naven London
Company name: VERSITY LTD
Address: 20 Wenlock Road, London, N1 7GU, United Kingdom
Company number: 15527025
Email: info@navenlondon.co.uk
Phone number: +447577315041
Contact form: HERE
Customer service: Our customer service is available from Monday to Friday, 7:30 a.m. to 21:00 p.m.
Response time: Customer service will respond within 24 hours on business days.